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Cardless and contactless transactions
Self-Service Banking Europe 2017 |
MichalVoldrich |

 1967
The first ATM
(John Shepherd-Barron)
 Now
Contactless
Era
History
 1966
Debit card
 1969
The first ATM with plastic
card (Donald Wetzel)
 2007
First smartphone
NFC

Mobile devices everywhere and everytime

Today banking
Behavior has changed ,,,,
What becomes more and more important in today banking?
 To be close to customer
 Increase customer loyalty and convenience
 Deliver the right information at the right time to customers
 Security

Card-less options
Card
Tap Code
123456
 Mobile
 Other methods
 Biometrics
 Google Glass
GET
CASH?
„to withdraw money from an ATM without using a card“
Branch

Card-less process
 It allows bank users to make a cash withdrawal using a smartphone
 Mobile phone as a new security tool
Withdrawal process:
 Step 1 – Preparing a transaction
 Step 2 – Closing a transaction

Card-less options
NFC
 ATM must be equiped by NFC
reader
 Client has to own NFC smartphone
QR code
 ATM must be equiped to read the
QR code (sw)
 Client has to own smartphone
with QR scan
Person to Person payments
 Through an ATM, bank customers can input a payment
amount and the recipient’s contact information.
 The recipient will receive a code that must to provided at
an ATM or branch in order to collect the payment

Contactless Credit,
Debit, Prepaid cars
Smartphones
(MobileWallets)
Watches &
Wristbands
KeyTags & Rings Stickers
Contactless payments options

MobileWallet options
Smart-phone + Particular bank customer
Android
MNO
Certified
phone
Android
Security element (SE) Host Card Emulation (HCE) White – label mobile wallet
 Mobile + debit / credit card + many other services
Smart-phone + Particular bank customer Smart-phone + Bank customer

Pros
 Security – based on the EMV smart cards,
which are very difficult to crack
 Data ownership (Behaviour data)
 MNO provides TSM (costs –
maintenance, certification etc.)
 MNO carry all the activities regarding
to devices (testing, communication
with manufacturers etc.)
Cons
 Dependency on MNOs
 The process to bring devices to production
(Firmware, testing, communication)
 Modified SIM requried
 Registration process very difficult
Comparison
Security element Host Card Emulation (HCE) White – label mobile wallet
Pros
 Usually well established Loaylty program
 Established partner network
 Maintenance usually coverd by provider
 Security -> it usually combines both - secure
element and cloud-based technology
Cons
 No space for differentiation from others
 Data ownership
Pros
 No need of MNO (costs)
 no need for SIM certification
 NFC SIM distribution
 No need of MNO TSM
 HCE & SE can work in parellel
 Additional option for NFC payments
 More Android devices supported
 Transaction without internet connections
 Data ownership (Behaviour data)
Con
 High security level standards (exceeding
common security (e.g. PCI DSS) which can be costly

Benefits
MerchantIssuerConsumer
 Quickness no ques
 Improves customer
experience
 Enhanced location based
marketing
 Behaviour data
 Increase use of
contactless transaction
 Good opportunities to
issue co-branded cards
with special features
 Better consumer
satisfaction
 Loyalty programs ->
program differentiation
presents a significant
hurdle to success =>
engagement, retention
 Behaviour data
 Fast service -> just
tap/wave your
card/device
 Innovative solution
 No need of cash; easy
to use
 Pay using card/mobile
 Loyalty program
 Security / Easy
autorization process
-> PIN/fingerprint if
crossed the limit
-> no card numbers
-> no skimming (illegal
card data collection)

Challenges and Other methods
 Biometrics finger vain
 Google Glass
 Other Biometrics (iris camera, face recognition)
 Keystroke dynamics
Challenges
 Technology
 Internet connection
 SP operation system
 To get people used to it
Other methods

Thank you and be contactless,
MichalVoldrich,
voldrichm@gmail.com
Stay connected with LinkedIn

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Cardless and contactless transactions

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