Effective records management is essential for organizations to ensure consistency, protect rights, ensure accountability, and provide evidence. Poor records management can lead to issues like delayed filing, increased complaints, bulk storage of unnecessary records, and misfiling. It can also result in inability to access information, inconsistent decision making, loss of records, and increased costs. Proper records management is needed to use records as evidence, preserve historical information, ensure transparency and accountability, and aid in decision making and development planning. The roles of a records manager include overseeing records from creation to disposition, providing access, and ensuring legal and regulatory compliance.
2. Each organization needs effective records
management to ensure consistency in decision
making, protection of the organization and individual
rights, accountability and evidence for any business
activity as records is a core part for the succefulness
of any organization.
From the above facts, we need to understand the sign
impact of poor records management and the impact
of good records management.
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3. Who is a records manager?
Records manager is a person responsible for the
management of records in the organization from
when records are created to the disposition.
Roles of the Records Manager
Responsible for the effective and appropriate
management of an organizations records from
creation to disposition.
Provide access to the records by ensuring that
security issues are maintained. E.g. confidentiality
and access of records only to those who authorized.
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4. To ensure that legal obligations are met for the
creation and retention of both paper and
electronic records.
Storing, arranging and classifying records.
Ensuring compliance with relevant legislations
and regulations.
Protection of the holdings with appropriate
equipment and suitable environment of the
organizations records.
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5. The following are various indicators that there are
records management problems in an organization
as follows:-
Delay in filling Records
This a failure to the documents immediately at a
specific time and when required hence can led to
loss of the records or being accessed by
unauthorized people and bad arrangement of
paper on the working desks.
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6. Increase of customer complaints
This is the situation whereby customers are complaining
on the information they tend to receive as their records
are not be traced easily when required.
Bulk log of Records
When the records are over duplicated appeared on time
then even the useless records can still be retained and
increase the amount of records in the records storage area,
such as in Registry, Records centre as well as Repository.
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7. Misfiling of documents
This is a failure to manage records properly lead to
inappropriate allocation of papers or incoming mails,
when records are kept on wrong files.
Lack of ability to provide real information to the
general public
The public fail to get information on time or
sometimes they may completely fail to get
information when records are not properly controlled
by the organization.
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8. Lack of Retention or Disposal Schedule
This is the situation where organizations do not have
a formal written guideline for the retention period of
its records then it become impossible for those
generated records to be appraised on the right time.
Noncurrent records are kept unnecessarily on the
storage location where active records are kept.
This also led to difficult in retrieving and accessing
current records especially when quick decision are
needed as well as space storage.
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9. Poor performance.
This is the situation of being difficult to monitor or
assess organizational performance because there are
no records as the bases to evaluate the past
performance of the organization and identify the
problems.
Increase cost of the organization
Without proper management of records, organizations
can incur cost in money and time.
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10. Loss of trust to an organization.
The public can not trust the organization because
their records are not maintained well or due to poor
performance. Difficult to protect Rights of the
organization and individual.
Breach of confidentiality or national security.
Also confidential information will be accessed by
unauthorized individuals as a result of poor records
management practices.
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11. Inconsistency in decision making.
Without proper management of records no any kind of
decision will be done consistently and with a stable
manner, always will be done in different way because
there are no records to refer.
Loss of confidence
Records can hinder individual confidence, for instance
the head of department can lack sound decisions to
handle some matters as there is no proof on it. E.g.
punish the subordinate because of disciplinary matters.
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12. Comprehensive records management
guidelines.
We need to have policies which will reflect the
current situation and simple to implement. For
instance, on the current needs like electronic
record management which is associated by
many challenges like lack of capturing
authenticity of records in electronic format.
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13. Provision of Training
Training must be done in order to increase
skill and professionalism among people
entrusted to keep and manage records they
lack while records management skills.
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14. Financial support.
As records management is a very crucial issue in
organizations the management must insure in
organization, the management must ensure that,
enough funds is provided on the issues concerning
records like staffing and general maintenance of
records management facilities
Motivation
The most to put in consideration, in order to avoid
bad perception of down grading of the records
officers, these people must be more motivated as a
means of upgrading them.
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15. Help in maintaining records that are used for
evidence. We use records as evidence of the particular
transaction or activities. For instance in legal
proceedings those well managed records can be of great
help.
Help to preserve records for historical purpose.
We get to know the history of the particular
organization or activities trough records available. For
instance, the origin of the organization can be traced
back by using the records created during that
organization creation period.
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16. In promoting transparency and accountability
Through the use of records public officials
become answerable on their actions taken when
conducting a certain activity. Example during
Audit.
For various decisions making.
For the consistent decision making, we need to
have the complete record. For instance the
decision concerning employees records on the
work performance.
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17. For development planning.
For the future plans development, we need to have
records of the past performance as a starting point for
future planning.
In investigation /research purposes.
Researchers and fact finders can use recorded
information available as a source of data on certain
matters.
NOTE: The above analyzed importance of record
can be achieved only through good management of
records.
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