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Egypt Egypt

Service Delivery Manager at Etisalat Egypt

• Leading the Service Delivery Team for the In-house Developed applications in Etisalat Egypt • Leading the Testing and Integration Team for the In-house Developed applications, IVR, CRM Siebel, SharePoint and ERP in Etisalat Egypt • Leading the Testing and Integration Team for the Billing and the IN in Etisalat Egypt • Developed the testing process for the Testing and Integration Team in Etisalat Egypt • Setting the Quality Standards and Quality Controls to ensure a smooth and clean implementation of shipments • Proven experience of delivering complex systems integration solutions and experience of delivering integrated solutions involving third parties • Managing the testing act...