A passionate CRM professional constantly challenging conventional wisdom in the way organizations manage their customers. Striving to re-define the "Relationship" in CRM and make people (employees & customers) the cornerstone of CRM strategy.
Active interest in the field of Behavioral Economics and its practical applications in areas such as consumer research, pricing strategy and public policy making.
Management Consulting professional & Business Leader with expertise in areas of Analytics, Customer Experience Management, Customer Service, Business Development & Market Research.
Functional Experience -
Marketing, Business Development, Customer Service Strategy and Operations; Channe...
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