Personal Information
Organization / Workplace
Sydney Area, Australia Australia
Occupation
Regional Sales Manager - Real-Time Applications Suite
Industry
Technology / Software / Internet
About
NICE Real-Time Process Optimization provides next-best-action recommendations to your agents, at the decisive moment of the interaction using an intelligent real-time decisioning engine, as they talk with customers on the phone or via chat. It enables agents to take appropriate action— ask for regulation-required permissions, make a retention offer, suggest products or promotions— as part of the NICE closed-loop workflow.
Process Automation
NICE Real-Time Process Optimization simplifies processes by automating procedures that require agents to follow complex business rules in order to provide customer service. As a result, agents provide quick and effective service while complying...
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