and the role of the librarian in the development of a healthy information literate society, presentation at Health & OPALS Libraries of NSW Forum, November 2005
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Consumer health information and the role of the librarian (2005)
1. Consumer Health Information and
the role of the librarian in the
development of a healthy
information literate society.
by Nicky Hayward-Wright
29th November 2005
Charting the Information Future
Health & OPALS Libraries of NSW Forum
2. Consumer Health Information
is information on health and medical
topics provided in response to requests
from the general public, including patients
and their families 1
3. Health Information Literacy
is the set of abilities needed to recognize
a health information need; identify likely
sources and use them to retrieve relevant
information; assess the quality of the
information and its applicability to a
specific situation; and analyze, understand
and use the information to make good
health decisions 2
4. A health information
literate person can
Evaluate the quality of
the information
Use the information to
make informed health
decisions
Recognize a health
information need
Identify and access
likely sources of
information
Find and retrieve
relevant information
6. Provision
Information development
Neuro-Patient Resource
Centre, Montreal Neurological
Hospital
Multiple Sclerosis Society of
New South Wales
Information advocacy
Library & Information Service,
Alzheimers Australia NSW
http://www.mni.mcgill.ca/neuropatient/resource.html
7. Access
Reasons for going online
medical condition of someone they know
a new health problem of their own
prescribed a new medication or course of treatment
ongoing medical condition
unanswered questions after a doctors visit
changing their diet or exercise habits
being a caregiver
8 in 10 Internet users have looked for health information online
Topics most searched
particular illness or condition
diet, nutrition and vitamins; exercise and fitness; experimental
treatments and drugs
11. Skills Training
Library staff training
Information sources
Health reference
Health seeker training
Health information literacy
Computer literacy
12. Partnerships
improve and enhance access to
services and information for the health
seeker, which would otherwise be
difficult to do on ones own.
13. Health [information] literacy means more than
being able to read pamphlets and make
appointments. By improving peoples access
to health information and their capacity to use
it effectively, health [information] literacy is
critical to empowerment. 3
14. References
1. CAPHIS/MLA. (1996). The librarian's role in the provision of
consumer health information and patient education. Medical
Library Association. Consumer and Patient Health Information
Section. Bulletin of the Medical Libraries Association. 1996, 84(2),
pp. 238239. (online).
http://caphis.mlanet.org/resources/caphis_statement.html
[accessed 17 October 2005]
2. MLA (2003). Health information literacy. Definitions (online)
http://www.mlanet.org/resources/healthlit/define.html
[accessed 17 October 2005].
3. World Health Organisation. (1998). Health Promotion Glossary,
p.10. (online)
http://www.who.int/hpr/NPH/docs/hp_glossary_en.pdf
[accessed 18 November 2005].
15. Useful Resources
Consumer Health. An online manual by National Network of
Libraries of Medicine (South Central Region).
http://nnlm.gov/scr/conhlth/manualidx.htm
Consumer Health Information: Selected bibliography of readings.
January 2005. Prepared by Susan Murray.
http://www.torontopubliclibrary.ca/uni_chi_biblio.jsp
MLANet: Health Information Literacy: Health Literacy Resources
http://www.mlanet.org/resources/healthlit/healthlit_resources.html
URLs correct as of 20 November 2005