Nicola joined Capgemini in 2000, having previously worked as a consultant for both a health care software provider and a large ERP software vendor.Since joining Capgemini, Nicola has assumed a number of roles within the Outsourcing arena. Roles have included: Software Support, Incident and Problem Management, Change and Release Management , Transition Management as well as Full Service Delivery Management Responsibilities. Nicola has gained a breadth and depth of Service Management experience through the provision of Application Management services to a portfolio of clients, covering different markets, in both public and private sectors. Nicola makes significant positive contribution to ...