Personal Information
Organization / Workplace
Canada Canada
Occupation
UX / Customer Experience Design Leader
Industry
Finance / Banking / Insurance
Website
http://www.cbc.ca
About
Versatile Experience Design leader with over 17 years of experience planning, designing and managing high-profile digital products. Passionate design thinker and strategist, versed in user-centred design principles and Agile methodologies. Advocate of journey mapping and its role in creating efficient, effective and memorable customer experiences.
Capabilities include:
• Managing and mentoring design staff in agency and in-house environments
• Defining brand and design standards for mobile and desktop, including responsive design
• Product management, leveraging audience insights and analytics to influence product decision-making
• User experience strategy, information architecture, ...
Contact Details
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