Extensive process management experience for requirement analysis and implementation. Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems technology. Maintain a consultative coaching style and extensive interviewing approach. Establish performance goals to meet efficiency levels, revenue targets, and quality assurance standards.
Core competencies include:
Building a team that effectively supports client programs, products and services. Experience in Six-Sigma implementation as a Green Belt.
Understanding requirement , data gathering and handling techno-functional management to ensure service levels are achieved.
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