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•	Provide first and second level support to customer’s requests by phone, email, and voice mail     for Brookfield Renewable Energy Group.
•	Perform diagnostics of customer issues.
•	Resolve customer issues by troubleshooting over the phone with customer contacts.
•	Refer customer issues to third level support or resolver groups when necessary.
•	Ensure accurate cataloging of all calls handled within ticketing systems (Remedy-TFS).
•	Perform follow-up call-backs with customers.
•	Respond to desk side & remote support requests for end users 
•	Manage both on-site and remote requirements to efficiently resolve issue. 
•	supporting below applications and features: 
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Nima khodadad