鈥� Provide first and second level support to customer鈥檚 requests by phone, email, and voice mail for Brookfield Renewable Energy Group.
鈥� Perform diagnostics of customer issues.
鈥� Resolve customer issues by troubleshooting over the phone with customer contacts.
鈥� Refer customer issues to third level support or resolver groups when necessary.
鈥� Ensure accurate cataloging of all calls handled within ticketing systems (Remedy-TFS).
鈥� Perform follow-up call-backs with customers.
鈥� Respond to desk side & remote support requests for end users
鈥� Manage both on-site and remote requirements to efficiently resolve issue.
鈥� supporting below applications and features:
. Ex...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
