Personal Information
Organization / Workplace
Gurgaon, India India
Occupation
Vice President Business transformation and customer experience at Canara HSBC OBC Life Insurance
Industry
Finance / Banking / Insurance
About
Certified customer services professional (COPC, USA) and Six Sigma Green Belt with 15 years experience in the Financial Services industry combining strong analytical skills and cross functional expertise in Customer retention, New Policy Issuance, Contact Centre, Complaints Handling and Policy Servicing.
Have served as a catalyst for successful process re engineering, process migration and customer loyalty initiatives and delivered outstanding contribution to both start up and turnaround initiatives.
Keen instincts to quickly effect change and improvement with key expertise in visualizing, designing and implementing business processes and customer satisfaction initiatives
Multitasking...
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