Personal Information
Organization / Workplace
Barcelona Area, Spain Spain
Occupation
Profesora
Industry
Consulting / Advisory
Website
About
Reseacher, consultant and teacher through publications, consulting and training about Digital Strategy for Services
Relationship Marketing: customer focus and customer loyalty, customer satisfaction mesure, claims management, customer service, phone skills, CRM, y Social Media Customer Relationship Management.
Digital Strategy: Market analysis, strategy design and implementation.
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