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dftly Basics Feb 2016

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Narasimhan (Kishore) Mandyam

This document discusses a mobile app support solution called dftly that allows companies to connect with customers within their mobile apps for in-app chat, FAQs, case management and more. Dftly integrates with companies' CRMs so customer service agents can access customers and their issues directly from the CRM. Dftly is available both as a website and on the Salesforce App Exchange to provide mobile customer support.

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Living with your customer dftly
Heres your problem You have a mobile app You have users They have issues You have no way of helping
With dftly, you can
Connect with your consumer in every way you can In-app Chat FAQs / Searches Cases and Service Transactions and Updates
Consumers using your app Work within your CRM Agents in your CRM dftly
dftly.com dftly on the App Exchange

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dftly Basics Feb 2016