An astute, results-oriented leader with proven success of more than 20 years in Program Management, CRM Implementation, Process Management, Credit Administration, Operations Management, Quality Management & Customer Life Cycle Management.
Managing Operations with focus on implementing processes related to Customer Life Cycle Management to derive operational efficiency; Have led business critical programs through cross functional teams.
Experience in key positions in leading Indian Telcos in Program Management, Business Excellence and Customer Service Operations.
Experience in end-to-end CRM Project Management & implementation.
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