Personal Information
Organization / Workplace
San Francisco Bay Area, CA United States
Occupation
Sr.Technical Analyst | Help Desk Skill and Task Automation Consultant
Industry
Technology / Software / Internet
Website
About
Senior Technical Analyst with 10 plus years experience in enterprise customer support roles. Specializes in automating troubleshooting tasks and building Help Desk productivity tools.
HIGHLIGHTS
2nd level Application Support in an Enterprise environment
Programs developed: power shell script generator, dynamic GUI menu for Enterprise software fixes
Built Help Desk Tool Dashboard: Tool execution was >50% faster, mouse clicks lessened by >70%
Task Automation: App to App data exchange, Data formatting and conversion
Master Troubleshooter: Created Troubleshooting course for Managers and Analyst (5K students)
Provided remote technical support for 200 plus Enterprise Applications
Supported de...
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