ITTM: Skill Automation vs Task Automation
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This document compares task automation and skill automation. Task automation focuses on automating serial tasks through mouse clicks and keystrokes to execute tasks quickly, while skill automation automates cognitive tasks and serial tasks to identify problems faster by recalling and processing technical information with zero mental effort required. Skill automation benefits help desks by allowing faster problem identification to save time while also reducing personnel costs.
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- 1. Skill Automation vs. Task Automation IT Troubleshooting Management www.i-ttm.com
- 2. Definition Task Automation Skill Automation Auto-execution of serially choreograph tasks Auto-execution of cognitive tasks + serially choreograph tasks
- 3. Goal Task Automation Skill Automation Execute tasks as fast as possible Identify problem source as fast as possible
- 4. Objects being automated Task Automation Skill Automation Mouse pointer + mouse clicks + keystrokes + technical tools + commands Recalling, applying and processing technical information + technical tools + commands
- 5. Benefit Task Automation Skill Automation Faster execution = Save time Zero mental effort = Lower personnel cost Faster problem identification = Save time
- 6. Intended user Task Automation Skill Automation Anybody using machine Everybody in the Help Desk regardless of skill level
- 7. To get Skill Automation tool (for windows), click here