• A well versed IT/ Telecom professional with over 12 yrs of experience in CRM (6x SF, Siebel Core Consultant), Order Management, PLM, Product/ Service Catalog, Integration, fulfillment, information/data modeling & billing domains.
• CRM veteran with full life cycle implementation experience in Lead Mgt, Account Mgt, SFA, Service Mgt, Case Mgt, CPQ, Quote/Order to Cash, Asset Mgt, Product & Pricing Mgt, Service Contracts, Entitlements, Omni-Channel Sale & Support, BI etc.
• Acted as a bridge between business & technology and translated business needs into technical & functional designs for both retail (B2C) & enterprise (B2B) segments
• Practical experience & involvement in designing End ...