Head of Process Improvement & Operations Support (Quality Assurance)
Industry
Telecom / Mobile
About
Comprehensive operational expert knowledge and hands on experince in the fields of:
鈥� business process design and improvement
鈥� agile/scrum software development
鈥� quality assurance
鈥� field service management
Over 15 year鈥檚 practical project management and line management experience in IT and telecom industry. Hands on expertise in OSS/BSS architecture, eTOM/SID and ITIL implementation.
Process improvement using Lean Six Sigma methodlogy combined with JIDOKU, JIT Toyota Production System (TPS) approach.
KAIZEN praticioner - Continous improvement as a culture.
Projects:
Telecom
o eTOM implementation
o Vendor management
o Outsourcing
o Managed Service
o Shared Service
o Fiel...
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