Personal Information
Organization / Workplace
Kenya Kenya
Occupation
FTTH & MDU TECHNICIAN
Industry
Technology / Software / Internet
About
• Escalate complex support requests to relevant IT staffs for resolutions.
• Handle customer support calls in a timely and accurate manner.
• Provide first-level support to customer service requests.
• Understand support problems, analyze problem data and determine appropriate solutions.
• Maintain problem documentations and their resolution procedures for reference procedures.
• Plan and complete daily assigned tasks within deadlines.
• Maintain confidentiality and security of company documents and customers.
• Report system downtime and performance issues to Manager.
• Ensure to follow standard operating procedures and meet service level agreements.
• Install, configure and maintain s...
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