• Managed Global Warehouse Management System (WMS), SAP/DL, Infrastructure and Data Center
• Conducted SAP Delivery (DL) upgrade in territory level; collaborated working with Global/Geo/Territory teams for System Integration Testing, User Acceptance Testing, Cut-Over, Controlled Testing
• Developed multi-year road map of process innovation, annualized direct cost saving up to $186,957 in 2010 through supply chain process innovation based on Lean Thinking
• Developed facility recovery plan as subset of business continuity management
• Evolved IT Help Desk process through global project; standardized support process based on Information Technology Infrastructure Library (ITIL) to enable t...