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Agile offshoring to India

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Ove Holmberg
Ove Holmberg

This document outlines considerations for managing a global distributed agile delivery model between Sweden and India. It discusses cultural differences, tools for communication and collaboration across locations, and strategies for project setup, delivery, and ongoing support. Key challenges include how to facilitate effective interactions and knowledge sharing without face-to-face contact, and maintaining quality while developing software offshore.

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2012-04-12, Ove Holmberg
Agenda Agile vs Offshore Social Etiquette Culture Project setup Tools Communication Team/People Delivery
Agile vs Offshore Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan And the challenge in a GADD enviroment is... How to coach Individuals and teams so interactions happen in a effective way, when F2F is not possible.
Social etiquette Caste system Clothings Visit a home Body language Pointing Shouting Sex diffrences Men do not generally speak to or approach women they do not know. Men should not generally give Indian women compliments. Members of the opposite sex should keep approximately one arms length distance from one another. Men can sometimes be seen holding hands or walking arm-in-arm.
Culture Strictly heirarcical A yes can be a no No own initatives If being not sure they do not ask Prio: 1. Family 2. Work 3. Sports...Family
Culture When women marry they focus on the family onwards. Salarys only inrease when changing company. Bonus system. Growth potential and learning makes people stay. Hofstede...
Hofstede cultural theory Power Distance Individual- Mascu- Uncertanity Long term Country Index ism linity Avoidance orientation Sum Japan 54 46 95 92 80 367 China 80 20 66 40 118 324 Brazil 69 38 49 76 65 297 India 77 48 56 40 61 282 Australia 36 90 61 51 31 269 United States 40 91 62 46 29 268 United Kingdom 35 89 66 35 25 250 Iran 58 41 43 59 201 Sweden 31 71 5 29 33 169 Denmark 18 74 16 23 131 Max 104 91 95 112 118 367 Min 11 6 5 8 16 131 Average 60 41 50 65 44 233
Project setup Mature leadership Dual structure Good PM, Arch and Proxy PM India leadership part of the decisions Deputies for key roles Responsibilities should be where work is done. Keep creative stuff local
Tools Video: Skype, Webex, Lync Screensharing: Skype, Webex, Lync Telco: Skype, Intercall. Code: Jira, TFS Management: Jira, Sharepoint.
Communication Transparency Choose the right media Set the processes Remember the time diffrence +4,5 Have daily calls between counterparts: Arch - > Arch, PM <-> PM Skilled in English but hard to hear
Team/People Skill of new hires is often low High attrition 10-20%/year Team events is needed Rewards is desireable Discipline good habits are few Availability hard to predict Daily transport Floating holidays Gets married Fixed sick days Family member ill
Delivery Travel often both ways Get early access to environments Use trackers Set and use coding standards Agree on Definition of Done Plan stabilization phases QA done both local and offshore Keep creative in the team until end Have site dev close to the client
Globald Agile Distribted Delivery model Implementation Solution Design Support I1 I2 I3 IN UAT / Release Client Local Partner offshore Onsite, combined client The majority of the development team is If needed, a portion of the A partner development and partner team designs offshored. Key partner personnel remain team returns to the client contacts remain with the client the solution. on site to work directly with the client. site to manage and execute to diagnose and analyze issues. UAT. Implementation team Daily conference calls and periodic trips Defect fixes, enhancements, begins to transition to between geographies ensure continuity Defect fixes occur offshore, and new release development India for development and knowledge sharing. leveraging the 24-hour occurs offshore. iterations. testing model.
Misc Immigration If staying long in Sweden, Migrationsverket need to say OK. How to speed up? Contracts FTFP iterations (aka Agile contracts) how to be accepted?
Contact Twitter: @ovehol Email: ove.holmberg@gmail.com 際際滷share: slideshare.net/oveholmberg

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Agile offshoring to India

  • 2. Agenda Agile vs Offshore Social Etiquette Culture Project setup Tools Communication Team/People Delivery
  • 3. Agile vs Offshore Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan And the challenge in a GADD enviroment is... How to coach Individuals and teams so interactions happen in a effective way, when F2F is not possible.
  • 4. Social etiquette Caste system Clothings Visit a home Body language Pointing Shouting Sex diffrences Men do not generally speak to or approach women they do not know. Men should not generally give Indian women compliments. Members of the opposite sex should keep approximately one arms length distance from one another. Men can sometimes be seen holding hands or walking arm-in-arm.
  • 5. Culture Strictly heirarcical A yes can be a no No own initatives If being not sure they do not ask Prio: 1. Family 2. Work 3. Sports...Family
  • 6. Culture When women marry they focus on the family onwards. Salarys only inrease when changing company. Bonus system. Growth potential and learning makes people stay. Hofstede...
  • 7. Hofstede cultural theory Power Distance Individual- Mascu- Uncertanity Long term Country Index ism linity Avoidance orientation Sum Japan 54 46 95 92 80 367 China 80 20 66 40 118 324 Brazil 69 38 49 76 65 297 India 77 48 56 40 61 282 Australia 36 90 61 51 31 269 United States 40 91 62 46 29 268 United Kingdom 35 89 66 35 25 250 Iran 58 41 43 59 201 Sweden 31 71 5 29 33 169 Denmark 18 74 16 23 131 Max 104 91 95 112 118 367 Min 11 6 5 8 16 131 Average 60 41 50 65 44 233
  • 8. Project setup Mature leadership Dual structure Good PM, Arch and Proxy PM India leadership part of the decisions Deputies for key roles Responsibilities should be where work is done. Keep creative stuff local
  • 9. Tools Video: Skype, Webex, Lync Screensharing: Skype, Webex, Lync Telco: Skype, Intercall. Code: Jira, TFS Management: Jira, Sharepoint.
  • 10. Communication Transparency Choose the right media Set the processes Remember the time diffrence +4,5 Have daily calls between counterparts: Arch - > Arch, PM <-> PM Skilled in English but hard to hear
  • 11. Team/People Skill of new hires is often low High attrition 10-20%/year Team events is needed Rewards is desireable Discipline good habits are few Availability hard to predict Daily transport Floating holidays Gets married Fixed sick days Family member ill
  • 12. Delivery Travel often both ways Get early access to environments Use trackers Set and use coding standards Agree on Definition of Done Plan stabilization phases QA done both local and offshore Keep creative in the team until end Have site dev close to the client
  • 13. Globald Agile Distribted Delivery model Implementation Solution Design Support I1 I2 I3 IN UAT / Release Client Local Partner offshore Onsite, combined client The majority of the development team is If needed, a portion of the A partner development and partner team designs offshored. Key partner personnel remain team returns to the client contacts remain with the client the solution. on site to work directly with the client. site to manage and execute to diagnose and analyze issues. UAT. Implementation team Daily conference calls and periodic trips Defect fixes, enhancements, begins to transition to between geographies ensure continuity Defect fixes occur offshore, and new release development India for development and knowledge sharing. leveraging the 24-hour occurs offshore. iterations. testing model.
  • 14. Misc Immigration If staying long in Sweden, Migrationsverket need to say OK. How to speed up? Contracts FTFP iterations (aka Agile contracts) how to be accepted?
  • 15. Contact Twitter: @ovehol Email: ove.holmberg@gmail.com 際際滷share: slideshare.net/oveholmberg