Build strong relationships with customers to fully understand their needs
Develop future and repeat business, contribution to the profitability of the Hotel Focus on a consistently executed up-selling approach
Develop and expand current and existing accounts, focusing on achieving repeat business and up- selling opportunities
Maximize rooms, groups, conference and events revenue through active selling and yielding Convert customer enquiries into confirmed sales
Handle all customer enquiries with a professional telephone manner and demonstrating high standards of customer service
Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department...
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