10+ years of experience in IT Service Delivery and IT Operations management.
IT experience in Content Management and Portals.
Good knowledge in ITIL processes 鈥� Incident, Problem, Change, Release and Configuration Management
Strong in managing Production Support & Maintenance Projects.
Experience of working with customers spread across US, UK and Europe.
Strong Leadership Skills.
Good experience in the Onsite - Offshore Support model.
Excellent communication and presentation skills.
Worked for the Major Clients : Unilever (UK) , Pfizer (US), BMW, Microsoft.
In the role of 鈥楾ransition Lead鈥� responsible for transitioning critical modules and managing the entire onsite-offshore team in ...
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