I have 16 years of work experience in Telecom and ITES (BPO) organisations. Step by step, I have managed an array of Customers, Accounts, Clients and Projects as my career progressed.
I have operational expertise in Telecom and Banking business verticals. I have led teams in Customer Service Helpdesk, Back Office Operations and Field Support in the Telecom vertical. I have led teams in Welcome Calling, Persistency, Collections, Settlements, Lead Generation and Sales for Credit Cards, Loans and Insurance products in Banking and Insurance vertical. I have been successful in running project teams based upon strategic application of analytical study and people management, thereby improving ...
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