8. Fundamental Techniques in Handling People
? Don¡¯t criticize, condemn or complain.
? Give honest and sincere appreciation.
? Arouse in the other person an eager want.
9. Six Ways to Make People Like You
? Become genuinely interested in other people.
? Smile.
? Remember that a person¡¯s name is to that person the
sweetest and most important sound in any language
? Be a good listener. Encourage others to talk about
themselves
? Talk in terms of the other person¡¯s interests
? Make the other person feel important ¨C and do it
sincerely.
10. How to Win People to Your Way of Thinking
? The only way to get the best of an argument is to avoid it.
? Show respect for the other person¡¯s opinions. Never say, ¡°You¡¯re wrong.¡±
? If you¡¯re wrong, admit it quickly and emphatically.
? Begin in a friendly way.
? Get the other person saying ¡°yes, yes¡± immediately.
? Let the other person do a great deal of the talking.
? Let the other person feel that the idea is his of hers.
? Try honestly to see things from the other person¡¯s point of view.
? Be sympathetic with the other person¡¯s ideas and desires.
? Appeal to the nobler motives.
? Dramatize your ideas.
? Throw down a challenge.
11. Be a Leader
A leader¡¯s job often includes changing your people¡¯s attitudes and
behavior. Some suggestions to accomplish this:
? Begin with praise and honest appreciation.
? Call attention to people¡¯s mistakes indirectly.
? Talk about your own mistakes before criticizing the other person.
? Ask questions instead of giving direct orders.
? Let the other person save face.
? Praise the slightest improvement and praise every improvement.
Be ¡°hearty in your approbation and lavish in your praise.¡±
? Give the other person a fine reputation to live up to.
? Use encouragement. Make the fault seem easy to correct.
? Make the other person happy about doing the thing you suggest.