Having 13 years of progressive experience including Genesys Contact Center, Microsoft Technologies & Business Process Development. Proven experience in global telecom contact center and customer interaction management. Demonstrated success by managing Genesys contact center technologies, SLA compliance and continuous improvements. Utilized innovative value idea and proven service delivery technique to increase the customer satisfaction. Solution Mindset, friendly, and natural rapport-builder. Ability to develop long lasting relationships with new and existing customers through careful listening skills, attention to detail, and service delivery beyond expectation.
I am ready to manage, ar...
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