IT professional with technical expertise of lead ITSM market solutions: BMC Remedy and ServiceNow. Solid ITIL processes knowledge, implementing from scratch and improving an existing processes in big enterprises from different industry fields. Have been involved in plethora of projects covering the whole lifecycle from initiation to closure. Have taken both technical (system configuration, automation, integration) and managerial roles (project, budget and resource planning, teams coordination) during the projects. On the business-as-usual basis, have worked as product manager for one of the world's biggest vehicle manufacturing companies.
Certified ITIL v.3 Expert
BMC Software Certifie...
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