Total IT experience of over 11 years in areas of Service Management Process Consulting and Service Improvement Project Implementation, Support and Client Services. Expertise in IT Service Management Processes and Functions in operational and Consulting capacity. ITIL Intermediate certified and experience of working globally with clients in Europe, US and AP.
Specialties: IT Service Management Process Consulting, IT Service Delivery and Support, Service Management Tools implementation and training - from multiple vendors including BMC Remdy ITSM 8.1, Service Now, HPSM, CA and many other proprietary and standalone ESM Tools. Experienced in Requirement analysis, Remote Coordination, Proje...
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