I live and work in Toronto, and lead Redesign Network, focusing on service and system design for information intensive work practices. We also are a practice centre for Dialogic Design, a systemic dialogue practice that helps organizations collaborate to reach consensus in planning and action for complex problems. I am an associate professor at OCAD U in the MDes Strategic Foresight and Innovation program and the Design for Health MDes. I'm known for the RSD Symposia series http://systemic-design.net and Design for Care, the Rosenfeld book on design in healthcare http://designforcare.com
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