鈥� More than 3 years鈥� successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales and service calls.
鈥� Possess solid computer skills with Microsoft Excel, Microsoft Word, PowerPoint, Publisher, Outlook, Intranet and Extranet software systems, Web Conferencing, Live Chat software.
鈥� Ability to offer web support for office software applications.
鈥� A team player, acknowledged as 鈥淭otal Quality Customer Service Professional.鈥�
鈥� Develop schedules for service technicians based on call volumes.
鈥� Increased customer retention by implementing web services for better communications with client
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