Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Customer Experience Transformation Leader
Industry
Finance / Banking / Insurance
About
Customer Experience Executive focused on leveraging innovative approaches to strategically transform the Customer and Employee experience. Specializing in the creation of Customer Experience Center of Excellence organizations to enable coordinated internal infrastructure, cultural alignment and engaged leadership to provide a thriving environment for customer experience initiatives. Integration strategies include omni-channel, digital transformation, customer feedback analytics and enhanced self-service strategies to build out of programs around customer centricity.
Strategic Focus:
• Leader with compelling operational, marketing and financial background as well as political savvy to we...
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