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HEUGCloud services the democratization of it (heug)

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Leo Plugge
Leo Plugge

Cloud services are disrupting the traditional IT model by providing on-demand, scalable services over the internet. This represents a paradigm shift similar to the transition from regional electricity monopolies to competitive energy markets. Higher education institutions should rethink which IT services they provide and consider outsourcing non-essential services to public cloud providers. This allows institutions to focus on their core missions of education and research rather than operating complex IT infrastructure. Adopting cloud services also meets users' priorities of flexibility, accessibility, and low costs over control of the underlying infrastructure. Institutions must prepare their IT organizations for this changing landscape by developing new expertise in service coordination, architecture, and market knowledge.

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Cloud services: The democratization of IT Dr. L.A. Plugge, SURF - Scientific Technical Council / Wetenschappelijk Technische Raad November 3, 2010 HEUG conference, InHolland
November 3, 2010 2 SURF - ICT innovation by and for higher education and research January 2009May 2003
Edwards & Peppards Process Model November 3, 2010 3 SURF - ICT innovation by and for higher education and research Edwards, C. & Peppard, J. A critical issue in business process re-engineering: focussing the initiative, Cranfield School of management, 1997
Problem statement by Ray Ozzie in The Dawn of a New Day (Oct. 28, 2010) The PC-centric / server-centric model has accreted immense complexity Complexity kills. Complexity makes products difficult to plan, build, test and use. And as time goes on and as software products mature even with the best of intent complexity is inescapable. November 3, 2010 4 SURF - ICT innovation by and for higher education and research http://ozzie.net/docs/dawn-of-a-new-day/
and the solution that has already begun the early adopters among us have decidedly begun to move to cope with complexity a simple conceptual model is taking shape, a world of 1. cloud-based continuous services that connect us all 2. appliance-like connected devices enabling us to interact with those cloud-based services. November 3, 2010 5 SURF - ICT innovation by and for higher education and research http://ozzie.net/docs/dawn-of-a-new-day/
The Cloud is a representation of the Internet November 3, 2010SURF - ICT innovation by and for higher education and research The Opte Project Mapping the internet in a single day 6
that we are all connected to Everything wants to be connected and works better if it is connected Sheldon Renan November 3, 2010SURF - ICT innovation by and for higher education and research 7
to enjoy an increasing number of Services November 3, 2010SURF - ICT innovation by and for higher education and research 8
Hence the name: Cloud Services. Which simply means: Delivering IT Capability through the cloud. November 3, 2010SURF - ICT innovation by and for higher education and research It can be: Software (SaaS) Platform (PaaS) Infrastructure (IaaS) Characteristics: On demand Scalable Flexible 9
Source: Niraj Juneja, Webscale Solutions A Walk in the Clouds capability delivered by the big cloud players SURF - ICT innovation by and for higher education and research November 3, 2010 10
Cloud services are interesting, because the IT in your organization is: not really 24x7 expensive time consuming rigid, i.e., fixed functionality/options increasingly complex and brittle not meeting the increasing performance demands lacking sufficient expertise having difficulty keeping up with the pace of IT innovation not your core business not what the users expect November 3, 2010SURF - ICT innovation by and for higher education and research 11
Cloud Services is a Paradigm Shift Cf. Production, Distribution, Provisioning of Electricity November 3, 2010SURF - ICT innovation by and for higher education and research 12
Regional Monopoly (PZEM, PLEM, PEM, etc) Towards market forces Production Distribution Provisioning Client Oxxio Electrabel Greenchoice Ned. Energie Mij. E-ON Dong Energy Tennet & Local ? November 3, 2010SURF - ICT innovation by and for higher education and research 13
Google Microsoft Yahoo Amazon Force.com Oracle(Sun) University IT centers Towards market forces Production Distribution Provisioning Client Internet SURFnet Local Private ? November 3, 2010SURF - ICT innovation by and for higher education and research 14
Cloud Services are Disruptive Its easy to miss the boat Cf. Digital Equipment Corp and the personal computer November 3, 2010SURF - ICT innovation by and for higher education and research 15
SURF - ICT innovation by and for higher education and research Digital Equipment Corp Successful in mini computers DEC PDP-12, 1969. Price $27,900. Applications: Psychology (a.o. Statistical analysis) Chemistry Patient monitoring Industrial tests En last but not least Zork. November 3, 2010 16
Along came Apple with a disruptive idea, the Apple II Home Computer April 1977 Integer Basic Full-stroke keyboard - only uppercase letters MOS 6502 1 MHz 4 KB (64 KB max.) 12 KB (Monitor + Integer Basic + 'sweet 16' mini-assembler ) 40 x 24 / 80 x 24 (with 80 columns card) 40 x 40-48 (16 colors), 280 x 192 (4 and later 6 colors) one channel Video out (composite), 8 expansion slots, Tape recorder, Paddles $1298 November 3, 2010SURF - ICT innovation by and for higher education and research 17 (Apple I a DIY kit)
SURF - ICT innovation by and for higher education and research After spending millions $$ this was DECs answer to the PC: November 3, 2010 300 Professional series 1979 DCF-11 chipset (325/350) - Harris J-11 chipset (380) 13.33 MHz. (325 - 350), 15 MHz. (380) MMU and FPA (belong to the DCF-11 chipset) Memory 256 KB (up to 1 MB) Graphics 1024 x 256 dots. Video output, Keyboard, Printer output 325: 2 x 5.25 400 KB FDD P/OS, RT-11,, Venix $8,000 and up 18
DEC fell apart and was eaten November 3, 2010SURF - ICT innovation by and for higher education and research Compaq Hewlett-Packard 19
The CIOs reaction to cloud services? Who is in control? Where are the servers doing the computing? Where are my data stored? How are my data managed? How is security organized? What happens when a service fails? What service levels can I choose from? What are the service limitations? How is continuity guaranteed? Cloud services are a big RISK! Lets build our own cloud! November 3, 2010SURF - ICT innovation by and for higher education and research 20
Cloud services users are looking for Freedom to choose Low costs Functionality Accessibility Reasonably high reliability Reasonable assurance of security and privacy They care less about: What platform is used What hardware is used How things are organized Etc. November 3, 2010SURF - ICT innovation by and for higher education and research 21
Consider this Central facilities Student PCs E-mail Calender Limited Storage Some Collaboration sw No synch No Chat Well think about it We know whats best Private facilities They have their own laptop They have their own account Choose Plenty Can get it anywhere Sync anything They use it all the time Why? Its there! I decide (own risk) November 3, 2010SURF - ICT innovation by and for higher education and research 22
It is time to rethink which services a higher education institution should provide, why and for whom A postal office? An internet access provider? A computer dealer? A software dealer? In the 90s many of these services were scarce. But not anymore! November 3, 2010SURF - ICT innovation by and for higher education and research 23
Lets analyze what students, faculty and administration really do and need to support those activities 24 November 3, 2010SURF - ICT innovation by and for higher education and research 24
Answer this question: Why do we offer certain facilities? as a marketing instrument? then you better outperform the market facilities or offer something unique to control procedures, usage and results? then you stifle creativity and professionalism or encourage workarounds to help those less skilled in IT use? then what is the minimum skill needed? why not let their peers help them? what problem are you trying to solve? Is it your problem, your responsibility? 25 November 3, 2010SURF - ICT innovation by and for higher education and research 25
Then decide: what to make, buy, or outsource, and what to let go! Make Outsource Partner Contract mission critical contextcore supporting I will Help myself! Cloud Services November 3, 2010SURF - ICT innovation by and for higher education and research 26
Disruption only started November 3, 2010SURF - ICT innovation by and for higher education and research JSB, Deloitte, Cloud Computing Storms on the Horizon, 2009 27
and developments in NL are picking up November 3, 2010SURF - ICT innovation by and for higher education and research Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com 28
So prepare your IT organization: for a shift in focus Service production decreases; Service coordination increases; Information infrastructure importance increases; more flexible / agile IT. shift in expertise less development and production; more expertise on core business needs; more architectural (information integration) expertise; more market expertise. shift toward cooperation with peer institutions demand aggregation; IT (energy) cost reduction. November 3, 2010SURF - ICT innovation by and for higher education and research 29
Remember, many of your users can choose with their feet and leave you with underused expensive facilities! November 3, 2010SURF - ICT innovation by and for higher education and research 30 Leo Plugge plugge@surf.nl www.surf.nl/wtr

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HEUGCloud services the democratization of it (heug)

  • 1. Cloud services: The democratization of IT Dr. L.A. Plugge, SURF - Scientific Technical Council / Wetenschappelijk Technische Raad November 3, 2010 HEUG conference, InHolland
  • 2. November 3, 2010 2 SURF - ICT innovation by and for higher education and research January 2009May 2003
  • 3. Edwards & Peppards Process Model November 3, 2010 3 SURF - ICT innovation by and for higher education and research Edwards, C. & Peppard, J. A critical issue in business process re-engineering: focussing the initiative, Cranfield School of management, 1997
  • 4. Problem statement by Ray Ozzie in The Dawn of a New Day (Oct. 28, 2010) The PC-centric / server-centric model has accreted immense complexity Complexity kills. Complexity makes products difficult to plan, build, test and use. And as time goes on and as software products mature even with the best of intent complexity is inescapable. November 3, 2010 4 SURF - ICT innovation by and for higher education and research http://ozzie.net/docs/dawn-of-a-new-day/
  • 5. and the solution that has already begun the early adopters among us have decidedly begun to move to cope with complexity a simple conceptual model is taking shape, a world of 1. cloud-based continuous services that connect us all 2. appliance-like connected devices enabling us to interact with those cloud-based services. November 3, 2010 5 SURF - ICT innovation by and for higher education and research http://ozzie.net/docs/dawn-of-a-new-day/
  • 6. The Cloud is a representation of the Internet November 3, 2010SURF - ICT innovation by and for higher education and research The Opte Project Mapping the internet in a single day 6
  • 7. that we are all connected to Everything wants to be connected and works better if it is connected Sheldon Renan November 3, 2010SURF - ICT innovation by and for higher education and research 7
  • 8. to enjoy an increasing number of Services November 3, 2010SURF - ICT innovation by and for higher education and research 8
  • 9. Hence the name: Cloud Services. Which simply means: Delivering IT Capability through the cloud. November 3, 2010SURF - ICT innovation by and for higher education and research It can be: Software (SaaS) Platform (PaaS) Infrastructure (IaaS) Characteristics: On demand Scalable Flexible 9
  • 10. Source: Niraj Juneja, Webscale Solutions A Walk in the Clouds capability delivered by the big cloud players SURF - ICT innovation by and for higher education and research November 3, 2010 10
  • 11. Cloud services are interesting, because the IT in your organization is: not really 24x7 expensive time consuming rigid, i.e., fixed functionality/options increasingly complex and brittle not meeting the increasing performance demands lacking sufficient expertise having difficulty keeping up with the pace of IT innovation not your core business not what the users expect November 3, 2010SURF - ICT innovation by and for higher education and research 11
  • 12. Cloud Services is a Paradigm Shift Cf. Production, Distribution, Provisioning of Electricity November 3, 2010SURF - ICT innovation by and for higher education and research 12
  • 13. Regional Monopoly (PZEM, PLEM, PEM, etc) Towards market forces Production Distribution Provisioning Client Oxxio Electrabel Greenchoice Ned. Energie Mij. E-ON Dong Energy Tennet & Local ? November 3, 2010SURF - ICT innovation by and for higher education and research 13
  • 14. Google Microsoft Yahoo Amazon Force.com Oracle(Sun) University IT centers Towards market forces Production Distribution Provisioning Client Internet SURFnet Local Private ? November 3, 2010SURF - ICT innovation by and for higher education and research 14
  • 15. Cloud Services are Disruptive Its easy to miss the boat Cf. Digital Equipment Corp and the personal computer November 3, 2010SURF - ICT innovation by and for higher education and research 15
  • 16. SURF - ICT innovation by and for higher education and research Digital Equipment Corp Successful in mini computers DEC PDP-12, 1969. Price $27,900. Applications: Psychology (a.o. Statistical analysis) Chemistry Patient monitoring Industrial tests En last but not least Zork. November 3, 2010 16
  • 17. Along came Apple with a disruptive idea, the Apple II Home Computer April 1977 Integer Basic Full-stroke keyboard - only uppercase letters MOS 6502 1 MHz 4 KB (64 KB max.) 12 KB (Monitor + Integer Basic + 'sweet 16' mini-assembler ) 40 x 24 / 80 x 24 (with 80 columns card) 40 x 40-48 (16 colors), 280 x 192 (4 and later 6 colors) one channel Video out (composite), 8 expansion slots, Tape recorder, Paddles $1298 November 3, 2010SURF - ICT innovation by and for higher education and research 17 (Apple I a DIY kit)
  • 18. SURF - ICT innovation by and for higher education and research After spending millions $$ this was DECs answer to the PC: November 3, 2010 300 Professional series 1979 DCF-11 chipset (325/350) - Harris J-11 chipset (380) 13.33 MHz. (325 - 350), 15 MHz. (380) MMU and FPA (belong to the DCF-11 chipset) Memory 256 KB (up to 1 MB) Graphics 1024 x 256 dots. Video output, Keyboard, Printer output 325: 2 x 5.25 400 KB FDD P/OS, RT-11,, Venix $8,000 and up 18
  • 19. DEC fell apart and was eaten November 3, 2010SURF - ICT innovation by and for higher education and research Compaq Hewlett-Packard 19
  • 20. The CIOs reaction to cloud services? Who is in control? Where are the servers doing the computing? Where are my data stored? How are my data managed? How is security organized? What happens when a service fails? What service levels can I choose from? What are the service limitations? How is continuity guaranteed? Cloud services are a big RISK! Lets build our own cloud! November 3, 2010SURF - ICT innovation by and for higher education and research 20
  • 21. Cloud services users are looking for Freedom to choose Low costs Functionality Accessibility Reasonably high reliability Reasonable assurance of security and privacy They care less about: What platform is used What hardware is used How things are organized Etc. November 3, 2010SURF - ICT innovation by and for higher education and research 21
  • 22. Consider this Central facilities Student PCs E-mail Calender Limited Storage Some Collaboration sw No synch No Chat Well think about it We know whats best Private facilities They have their own laptop They have their own account Choose Plenty Can get it anywhere Sync anything They use it all the time Why? Its there! I decide (own risk) November 3, 2010SURF - ICT innovation by and for higher education and research 22
  • 23. It is time to rethink which services a higher education institution should provide, why and for whom A postal office? An internet access provider? A computer dealer? A software dealer? In the 90s many of these services were scarce. But not anymore! November 3, 2010SURF - ICT innovation by and for higher education and research 23
  • 24. Lets analyze what students, faculty and administration really do and need to support those activities 24 November 3, 2010SURF - ICT innovation by and for higher education and research 24
  • 25. Answer this question: Why do we offer certain facilities? as a marketing instrument? then you better outperform the market facilities or offer something unique to control procedures, usage and results? then you stifle creativity and professionalism or encourage workarounds to help those less skilled in IT use? then what is the minimum skill needed? why not let their peers help them? what problem are you trying to solve? Is it your problem, your responsibility? 25 November 3, 2010SURF - ICT innovation by and for higher education and research 25
  • 26. Then decide: what to make, buy, or outsource, and what to let go! Make Outsource Partner Contract mission critical contextcore supporting I will Help myself! Cloud Services November 3, 2010SURF - ICT innovation by and for higher education and research 26
  • 27. Disruption only started November 3, 2010SURF - ICT innovation by and for higher education and research JSB, Deloitte, Cloud Computing Storms on the Horizon, 2009 27
  • 28. and developments in NL are picking up November 3, 2010SURF - ICT innovation by and for higher education and research Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com 28
  • 29. So prepare your IT organization: for a shift in focus Service production decreases; Service coordination increases; Information infrastructure importance increases; more flexible / agile IT. shift in expertise less development and production; more expertise on core business needs; more architectural (information integration) expertise; more market expertise. shift toward cooperation with peer institutions demand aggregation; IT (energy) cost reduction. November 3, 2010SURF - ICT innovation by and for higher education and research 29
  • 30. Remember, many of your users can choose with their feet and leave you with underused expensive facilities! November 3, 2010SURF - ICT innovation by and for higher education and research 30 Leo Plugge plugge@surf.nl www.surf.nl/wtr