The document discusses how the sporadic refinance market has forced title agents to reconsider their staffing models. Outsourcing certain tasks, like data entry and back-office work, can help agents scale their operations up and down more flexibly without adding permanent staff. This allows agents to avoid hiring temporary employees that may need to be let go if refinance volume declines again. The use of outsourcing vendors is becoming more common as agents look to reduce fixed costs and improve efficiency.