15+ years of experience in Consulting with innovative solutions in customer experience, real-time analytics, social media, process transformation, and new technologies to drive business growth and improve customer loyalty.
Possess delivery leadership experience across the complete life cycle of end-to-end transformations that includes assessment, planning, requirements, solution design, implementation, data conversion, data migration, testing, deployment, change management and BAU support.
Strong process analysis, design and optimization background in customer management, ordering and operations, specifically around sales, retention, marketing, account management, lead capture, order s...
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