Result oriented professional with 19 years of rich experience in IT operations involving-On-Site & Off-Shore Projects,Service Management /Managed Services,Project Management,Process Management,ITIL Implementation,Pre-Sales Activities
Actively involved in customer interaction in terms of Client/Engagement Management
Successful implementation of Managed Services model at various clients base/locations using COBIT & ITIL Framework with experience of participating in set-up/strengthening off-shore facilities using Transition Management Process with interface to various vendors
Possess broad competence in strategic management with the distinction of driving new IT initiatives (SIPs), design...
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Users being followed by Premal Desai - ITIL-Expert,PRINCE2 PRCT,COBIT,TOGAF
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