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qms audit quality management procedure total quality management process tqm iso quality management system quality control productivity quality quality baseline continuous improvement quality standards customer satisfaction inspections sop documentation corrective action training quality management software safe quality food quality food serrano peppers tomatoes consistency sqf safe food document control salmonella international organization for standardization standard data processing preventive action record control quality management plan installation user interface setup scalability budget joseph juran sqc zero defects iso compliance good manufacturing practices gmp certification standard operating business process statistical quality control quality system food prevention food safety sterilization cost efficiency buying confidence cross-contamination food industry cost-effectiveness peanut salmonella food chain food processor software tracking values mission goal malcolm baldrige award feigenbaum software complexity customer expectations standard operating