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GOOGLE VS ALEXA
BATTLE OF THE BOTS
Heather Downing

HEATHER
DOWNING
@QUORRALYNE
QUORRALYNE.COM
QUORRALYNE@GMAIL.COM
Focus in .Net, mobile and voice apps
Experience developing
for Fortune 500 companies
Speaker and entrepreneur
Horseback Archery Competitor
Elven vocalist with 3 recorded albums
Semi-Professional photographer

BY 2021, MORE THAN 50% PERCENT
OF ENTERPRISES WILL SPEND MORE
PER ANNUM ON BOTS AND CHATBOT
CREATION THAN TRADITIONAL
MOBILE APP DEVELOPMENT.
@quorralyne
Gartner, October 2017

THE QUESTIONS
@quorralyne
How does a skill work
Where do we program it
What concepts should I know
What about debugging and testing
How to make a basic skill with a service
Can it take dynamic user input
What about expression
Can the responses be updated by non developers
Can I change responses based on user input
Does every response have to be scripted
What should voice developers keep in mind

X
User interaction device/surface
@quorralyne

X
NLP powered conversation
@quorralyne

X
NLP powered conversation
Ecosystem of capabilities/skills
@quorralyne

X
*Export for every change
@quorralyne

Paul Grice
@quorralyne
Grice’s Maxims
QUALITY - Being true
QUANTITY - Being brief
RELEVANCE - Being relevant
MANNER - Being clear

THE COOPERATIVE
PRINCIPAL
@quorralyne

X
@quorralyne
HAPPY PATH COOPERATIVE PATH

CONVERSATIONAL
IMPLICATURE
@quorralyne

X
@quorralyne
CONVERSATION
Jakob: I really need a drink.
Todd: Have you been to The Scotsman?

X
@quorralyne
CONVERSATION IMPLIES
Jakob: I really need a drink.
Todd: Have you been to The Scotsman?
The Scotsman serves drinks
The drinks are alcoholic
The Scotsman is open for business
The Scotsman is nearby
The Scotsman is a place a 3rd party  
would probably like

X
Various commands the user can access.
Think of them as events.
INTENTS
01

X
SAMPLE UTTERANCES
02
Speciﬁc words/phrases the user can say to invoke your intents.
Can be many versions of an utterance to invoke a single intent.

X
@quorralyne
ONE TO MANY RELATIONSHIP
CurrentTimeIntent
“What time is it?” 
 
“What’s the time?” 
 
“How late is it?” 
 
“What’s the time now?” 
 
“Do you have the time?” 
 
“Can you tell me the time?”

X
The word/phrase that the user speaks to identify your skill.
It may or may not match the name of your skill.
INVOCATION NAME
03

X
Accepts these Intents and acts upon them.
Will form a response to the Voice Assistant request.
ENDPOINT / FULFILLMENT
04

X
Ties everything together and routes requests to the web service for your skill.
Controls publishing, and optionally allows templated conversations.
PORTAL CONFIGURATION
05

ALEXA DOCUMENTATION
DEVELOPER.AMAZON.COM/ALEXA
@quorralyne

ACTIONS ON GOOGLE
DOCUMENTATION
DEVELOPERS.GOOGLE.COM/ACTIONS
@quorralyne

WHAT ABOUT
DEBUGGING
AND TESTING?

HOW TO MAKE A BASIC
SKILL WITH A SERVICE?

Google vs Alexa: Battle of the Bots

CAN IT TAKE DYNAMIC
USER INPUT?

CUSTOM SLOTS
& BUILT-IN INTENTS

SPEECH SYNTHESIS
MARKUP
LANGUAGE (SSML) & SPEECHCONS
@quorralyne

SSML OFFICIAL SPEC
W3.ORG/TR/SPEECH-SYNTHESIS
@quorralyne

CAN THE RESPONSES
BE UPDATED BY
NON-DEVELOPERS?

CAN I CHANGE
RESPONSES BASED ON
USER INPUT?

DOES EVERY RESPONSE
HAVE TO BE SCRIPTED?

WHAT SHOULD VOICE
DEVELOPERS KEEP IN
MIND?

X
ADDITIONAL RESOURCES
INTENT SEQUENCING:
freebusy.io/blog/building-conversational-alexa-apps-for-amazon-echo
SSML:
bespoken.tools/blog/2017/02/13/playing-audio-with-alexa-using-ssml
LCARS EXAMPLE SKILL:
https://github.com/Quorralyne/LCARS-Alexa-Skill-WebAPI
VOICE DESIGN (JAMES GIANGOLA):
https://www.youtube.com/watch?v=wuDP_eygsvs
@quorralyne

STAY CURIOUS.SLIDESHARE.NET/QUORRALYNE | GITHUB.COM/QUORRALYNE
Heather Downing
@quorralyne | quorralyne@gmail.com | www.quorralyne.com | DigitalLightCycle.blogspot.com

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Google vs Alexa: Battle of the Bots

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