Application Support Specialist with 10 years of IT experience & solid 6+ years in capacity of Application Support within large and complex internet facing systems and applications. Adept in the troubleshooting and resolution of issues and identifying the root cause of faults within ITIL framework. Successfully implemented various changes with little or no impact on Production systems. Ability to resolve Incidents/PBI/PKE within SLA. Ability to leverage past experience to monitor performance issues and fine tune systems and work towards maximum availability of systems and applications. Professional in dealing and communicating with stakeholder, various vendors and development team about an...
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