Service delivery Manager at Capgemini, Prince2, ITIL v3
Industry
Technology / Software / Internet
About
Over 15 years of technical, functional and management experience in Managed Services (Application Management and Maintenance) type of engagements in UK and US geographies.
Experience of handling roles like Service Delivery Manager, Service Management Office Manager, Incident Manager, Onsite Coordinator, Release manager, Team Leader, Project Quality Lead and team member. Managed teams ranging from 3-30 resources across locations and different time zones.
Experience and knowledge of various application maintenance methodologies and approaches in various technology domains like Microsoft, SAP, Mainframe and AS/400.
Experience in setting up ITIL processes like Change Management, Inciden...
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