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Pune Area, India India

Team Lead - Operations

Technology / Software / Internet

Managing team, • Handling technical call flow and providing resolution on call and schedule a call back for unresolved technical queries • Manage Technical helpdesk for an online ecommerce vaccine ordering portal in US • Support internal customers through email and phone • Follow up with the customers and coordinate with the technical team accordingly • Manage website super admin and CMS, update backend add/change requests • Manage reporting; website performance, tickets • Review and schedule eNewsletters for distribution • Update/create knowledge base, process documents and database • Monitor basecamp and coordinate with the client accordingly Individual responsibil...