Managing team,
鈥� Handling technical call flow and providing resolution on call and schedule a call back for unresolved technical queries
鈥� Manage Technical helpdesk for an online ecommerce vaccine ordering portal in US
鈥� Support internal customers through email and phone
鈥� Follow up with the customers and coordinate with the technical team accordingly
鈥� Manage website super admin and CMS, update backend add/change requests
鈥� Manage reporting; website performance, tickets
鈥� Review and schedule eNewsletters for distribution
鈥� Update/create knowledge base, process documents and database
鈥� Monitor basecamp and coordinate with the client accordingly
Individual responsibil...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
