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Kalyan Area, India India

Lead Automation / Pre sales /Enterprise Architecture - ITSM RPA at Capgemini

Technology / Software / Internet

• Service Management Sales / Presales/ Solution Development • Service now implementation , consulting , architecture , designing and configuration ( scripting) • ITSM & Technical solution for Service Centers/functional area as part of a bid or proposal • Define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools • ITIL processes and their deployment across the organization • Technical Consultant during the contract negotiation ,Responses to RFPs/RFIs on solutions that span service management operational areas • Lead Due Diligence exercise for Enterprise Service Management solution areas. • Define technical (tool) and operational ...