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London, United Kingdom United Kingdom

Digital Transformation & Service design consultant

Technology / Software / Internet

- What I do? Digital transformation and Service design consulting - How I do it? Using best practices and some self developed methodologies during 18+ years - What I use? White board, pen & paper are my first port of call, I also use Omnigraffle, Visio, Sketch, Axure, iRise, Omniture, IBM Tealeaf, Google Analytics 360 Suite - What are my expertise:? . Matrix Management model . User behavioural analysys . Service design . Digital transformation strategy planning and implementation. . UX Architecture (technical, strategy and creative). . Information Architect (Requirements, Personas, process flow, user journey, Wireframing) . Social Enterprise Strategy. ...