Personal Information
Organization / Workplace
Selangor, Malaysia Malaysia
Occupation
Service Desk Analyst at CSC
Industry
Technology / Software / Internet
Website
http://www.csc.comAbout
Over 7 years of experience to date has been working in IT environment, primarily in Service Operation as Service Desk Analyst with deep understanding about ITIL.
I am self motivated person, eager to learn, seeing obstacles as challenges, and perform well independently with my entire colleague. I have good communication skill as well as technical skill to support user and deliver a good services. I am able to work effective and efficient under high level of pressure to meet the SLA.
I am familiar with ticketing tools such as BMC Remedy, HP Open View and Oracle Siebel. To support my daily working activity I have technical skill in Windows client environment, Windows Server, Exchange, Lot...
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