Executive in Information Technology with over 18 years experience leading teams to peak performance, reducing costs and improving operational efficiency in a wide variety of IT management functions. Extensive IT product and platform management experience with broad knowledge of applications, ITIL process improvement strategies and functionality. Leader in creating, developing and implementing customer service processes and methodologies. Leadership style priorities include integrity, creativity and execution.
• Leadership/Management • Teambuilding • Customer Service
• ITSM Process Design/Implementation • Project Management • LEAN Methodologies
• Business Analysis • Communication/Prese...