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CASS油REPRESENTATIVE油 QA油AUDITOR
                        TRAINING
GMM油34油

 CONTINUOUS油ANALYSIS油
   AND油SURVEILLANCE油
        SYSTEM
CASS GMM油34.2油油SCOPE油油
 To油establish油and油maintain油a油system油for油the油continuing油
 analysis油and油surveillance油of油the油performance油and油
 effectiveness油of油Air油Mekongs油inspection油program油and油
 programs油covering油other油maintenance,油preventive油
 maintenance,油and油alterations.
Inspection油and油Maintenance油
Program
      The油program油includes油the油Bombardier油MIP油
  as油well油as油the油policies油and油procedures油in油the油GMM油
          used油for油compliance油with油the油VARs
CASS GMM油34.2油油SCOPE油

 AND for油the油correction油of油any油deficiency油in油those油
 programs,油regardless油of油whether油those油programs油are油
 carried油out油by油Air油Mekong油or油by油another油person.
Definitions
     Quality油Assurance油and油CASS油Language
Continuing油油Surveillance

  Continuing油Surveillance油means油someone油is油always油
         looking油and油collecting油information
Continuing油Analysis

 means油someone油is油always油analyzing油the油information油
 that油is油always油being油collected
Correction

      An油action油designed油to油eliminate油or油mitigate油a油
 deficiency油identified油within油the油maintenance油program油
                        elements
Deficiency

 is油something油missing油from油the油air油carrier油maintenance油
                program油that油should油be油there,
   or油it油is油something油there油but油not油producing油the油desired油
                           results.
Effectiveness


 The油maintenance油program油is油producing油the油desired油
 results,油i.e.,油airworthy油aircraft,油competent油personnel,油
 and油adequate油facilities.
Maintenance


 Inspection,油overhaul,油repair,油preservation,油and油the油
     replacement油of油parts,油excluding油preventive油
                    maintenance
Responsibility

The油obligation油to油ensure油a油task油or油function油is油successfully油
                       carried油out.

Responsibility油includes油accounting油for油actions油related油to油
     the油task油or油function.油This油is油a油key油attribute油of油
                   operational油control.
Risk
Risk油is油the油degree油of油probability油hurt,油injury,油or油loss油will油
    occur油over油a油specific油period油of油time油or油number油of油
                    operational油cycles.

     Risk油has油two油elements,油severity and油likelihood
Severity


 Severity油is油the油harm油that油will油be油inflicted油if油an油unsafe油
                      event油happens
Likelihood


Likelihood油is油a油qualitative油expression油of油the油probability油a油
              specific油unsafe油event油will油occur.
Manager油 Quality油Assurance油or油his油
Designee



Manager油 Quality油Assurance,油or油designee,油is油responsible油
                   for油the油following:
Responsibilities

 Evaluating油and油analyzing油audits油and油operations油data油
  input油into油the油CASS油Database油on油a油daytoday,油long油
               term油and油emergency油basis.
Responsibilities


  Entering油audit油and油operations油data油into油the油CASS油
                      database
CASS油DATA油BASE油油GMM油35.7
 The油database油system油consists油of油multiple油databases油
 maintained油by油CASS油and油QA.油These油databases油may油be油
 located油on油the油company油intranet油or油through油licensing油
 agreements油with油third油parties油through油the油internet.油
 The油information油contained油on油these油databases油is油solely油
 controlled油by油Air油Mekong油CASS油油and油QA.油Contents油
 include,油but油are油not油limited油to:
      ¬Audit油Checklists
      ¬Audit油Schedules
      ¬Approved油Vendor油Listing
      ¬Audit油Program油Database
CASS油DATABASE油油GMM油35.7

 The油information油contained油in油the油database油is油
 controlled油and油is油available油to油all油members油of油CASS油and油
 QA,油the油ability油to油change油the油information油is油controlled油
 by油the油Manager油 Assurance油or油designee.油

 The油information油contained油in油the油database油and油
 printouts油of油checklists油are油made油available油to油the油CAAV油
 or油other油agencies油with油a油valid油requirement,油upon油
 request.
Other油Responsibilities


    Monitoring油and油tracking油CASS油activities.
CASS油Data油Base
Audit油performance
Finding油tracker
Corrective油Action油effectiveness
Follow油Up油audits
Personnel油assessment
Occurrence油reports
Repetitive油defects
High油failure油rate油components
DMI油Extension油 Concessions
Responsibilities

      Administers油the油CASS油Rep油Program
Responsibilities

  Reporting油CASS油Findings油and油Events油in油the油SMS油IR油
                      Database
ANY油
QUESTIONS?????
??
Incident油Reporter油Database
IR油Database油Entries
IR油Database油Entries油 NEW


                              ERROR
                              CONCERN
                              HAZARD



                               Quality
                               Safety



                            EVENT
                            SUMMARY
IR油Database油 Details油
                          DETAIL




                         ACTION
                         TAKEN
Data油Base油Entries油 Assign

                             Drop油
                             down油
                             box

                             Assign
                             Manager
Assigned油Manager

 Will油receive油Email油to油open油IR油with油report油number.
Air油Mekong's油CASS
 a油continuous,油system油safety油based,油closedloop油cycle油of油
 surveillance,油investigation,油data油collection,油analysis,油
 Action油Taken,油monitoring,油and油feedback油used油to油
 continually油monitor油and油correct油any油deficiencies油in油Air油
 Mekongs油maintenance油and
Air油Mekong's油CASS
 inspection油programs油accomplishment油and油approval油of油
                maintenance,油including:

Inspection油items
Airworthiness油responsibility
The油CASS油program
Contract油maintenance
Manual油publication油system
Maintenance油organization
Air油Mekong's油CASS
The油maintenance油record油keeping油system
Reliability油data
Personnel油training
Scheduled油maintenance
Aircraft,油engine,油propellers,油and油appliance油repair油and油
  overhaul
RII油procedures
Vendor油facilities油and油capabilities
ANY QUESTIONS?
The油CASS油Representative油(CASS油
Rep)油Program


   Gives油front油line油Air油Mekong油Maintenance油team
 members油a油means油to油provide油direct油feedback油on油issues油
      that油affect油their油ability油to油perform油their油job.
The油CASS油Representative油(CASS油
Rep)油Program


 The油primary油goal油is油reducing油systemic油issues油effecting油
 Maintenance油systemwide,油before油they油become油a油larger油
                        problem.
The油CASS油Representative油(CASS油
Rep)油Program

 The油input油given油is油reviewed油for油acceptance油into油the油
 program,油and油those油items油accepted油are油tracked油by油the油
    Manager油 Quality油Assurance油and油evaluated油to油
   determine油a油course油of油action油to油address油the油issue.
The油CASS油Representative油(CASS油
Rep)油Program


Once油the油item油has油been油resolved油the油Manager油 Quality油
 Assurance油will油followup油with油the油originator油to油ensure油
      they油are油aware油of油the油actions油that油took油place.
Monthly油CASS油Report


      The油Manager油 Quality油Assurance油publishes
 active油issues,油with油status,油in油the油Monthly油CASS油Report
Air油Mekong油Monthly油CASS油Report
APR油10,油2011
Distribution
  CAAV油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油Ho Minh油Tan
  CAAV                                                              Mai油Manh Hung
  Vice油President油of油Maintenance                                     Gaylon油Campbell
  Director油of油Maintenance                                           Steve油Banks
  Director油of油Quality油and油Safety                                    Le油Ngoc油Lam
  Director油of油Corporate,油Safety/Security油油油油油油油油Jeronimo油Chieccio
  Manager油of油QA                                                     Richard油Brown
  Manager油of油Spares                                                 Bobby油Maulding
  Fleet油Manager                                                     Brian油Arett
  Records油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油Mary Maulding
  MCC油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油Dennis油Mollenhour
  Ha油Noi Sup油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油油Bobby油Maulding油
CASS油Report油Table油of油Contents
   The油data油contained油in油this油report油reflects油monthly油
       information油from油Feb油11,油2011油 Mar油10,油2011

  Distribution
  Open油CAAV油Issues
  Operational油Data
  Reliability油Data
  Audit油Program油Data
  Open油CASS油Investigation油Information
  Open油CASS油Representative油Program油
  Information
  Open油CASS油Initiatives
  MEDA油Investigations
  Trending/Analysis油(Quarterly)
Open油CASS油Rep油Program油Info油
None
Monthly油CASS油Report油 Results油of油
Audits油of油Processes.油
 This油process油is油audited油per油GMM油35.油The油results油of油
 the油audit油are油input油into油the油CASS油database油for油analysis油
 and油used油to油evaluate油the油process油for油COMPLIANCE油
 TO油THE油REGULATIONS油AND油COMPANY油POLICY.油油

 Trend油analysis油is油accomplished油to油determine油if油
 NEGATIVE油TRENDS油have油an油affect油on油other油areas油of油
 the油operation.油Individual油negative油results油are油analyzed油
 and油used油to油develop油process油improvements.
CASS油Representative

Every油maintenance油station/base油should油have油at油least油one油
    individual油that油has油been油trained油on油the油CASS油Rep油
  Program油and油is油willing to油assist油the油Manager油 Quality油
  Assurance油with油gathering油information油at油that油station.
CASS油Representative

Items油can油be油given油to油that油CASS油Representative油and油they油
    will油forward油it油to油the油Manager油 Quality油Assurance.
CASS油Representative

The油CASS油Representative油is油a油QA油Auditor油trained油in油the油
  CASS油Rep油Program油may油be油assigned油to油Maintenance油
                      locations
ANY油QUESTIONS???????
ACCEPTABLE   MAINTENANCE   PRACTICE?
Standard油Operating油Procedure油
4003油油油Quality油Assurance油(QA)

   Provides油instructions油and油procedures油for油Quality油
  Assurance油(QA)油related油inquires油and油assessments油of油
         events,油processes油and/or油programs.
Standard油Operating油Procedure油
4003油油Quality油Assurance油(QA)

Air油Mekong油utilizes油auditors油to油gather油data油for油the油CASS油
 program油(GMM油34)油from油the油Maintenance油Bases/Line油
     Stations,油Shops,油and油Maintenance油and油Service油
                       Providers
Gathering油Data油 How油do油wo do油
             that?

                AUDIT油CHECKLISTS

The油Audit油Requirement油Master油is油an油Excel油spread油sheet油
   blank油used油for油building油audit油requirements油using油
     regulatory油material,油Air油Mekong油policies油and油
   procedures油or油other油standards油and油specifications.

          Audit油Requirement油Master,油M430
AUDIT油REQUIREMENT油MASTER油油M430
Developing油an油Audit
Not油an油Inspection油of油pieces油and油parts油but油an油analysis油
               using油the油elements油of油a:

                      Standard
                    Specification
                     Procedure
                       Process
Developing油an油Audit
GMM油319.6.C.油Technical油Records油Security:油Current油
 records油are油stored油and油maintained油in油the油office油of油
 Technical油Records油Department.油Historical油records油are油
 kept油in油a油storage油box油by油aircraft油tail油number油at油a油
 designated油secure油storage油area.油The油office油of油Technical油
 Records油is油open油only油when油business油is油being油
 conducted.油During油nonbusiness油hours,油the油Technical油
 Records油filing油room油is油secured油and油locked.油In油the油event油
 an油aircraft油record油is油reported油as油a油transaction油error;油a油
 copy油of油the油document油is油sent油for油correction油and油the油
 original油resides油in油the油appropriate油file油until油the油
 corrected油paperwork油is油received.
Developing油an油Audit
1.油油Current油records油are油stored油and油maintained油in油the油
     office油of油Technical油Records油Department.
2.油Historical油records油are油kept油in油a油storage油box油by油aircraft油
     tail油number油at油a油designated油secure油storage油area.
3.油The油office油of油Technical油Records油is油open油only油when油
     business油is油being油conducted.油
4.油During油nonbusiness油hours,油the油Technical油Records油
     filing油room油is油secured油and油locked.
5.油In油the油event油an油aircraft油record油is油reported油as油a油
     transaction油error;油a油copy油of油the油document油is油sent油for油
     correction油and油the油original油resides油in油the油appropriate油
     file油until油the油corrected油paperwork油is油received.
M430油油Development
  GMM油
  Reference




 GMM油Text油
 element




 COMPLIANCE




 Finding




Audit油Finding油
Report油Number油
and油Notes
IS油THERE油A油RECORD油OF油IT?
Questions油to油answer
WHO
WHAT
WHY
WHEN
WHERE
and:油油油IS油THERE油A油RECORD油OF油IT?
Interviewing油 Questions
Show油me油the油record油for油Work油Order.
Where油is油the油CMM油for油..?
Do油you油have油the油gauge油called油out油in油.?
Do油you油have油the油8130油for?
Did油you油use油this油torque油wrench?油油Show油me?
Did油you油ops油check油the油system?油油Where油is油the油sign油off?
Interviewing油 The油Answers

 Any油answer油"no"油to油a油
   required油step油is油a油
      FINDING.油
Interviewing油 The油Answers


Any油incomplete油record油is油a油
        FINDING.
Interviewing油 The油Answers

Any油failure油to油follow油the油
 process,油procedure,油use油
      the油required油
documentation,油etc.油is油a油
        FINDING
Interviewing油 The油Answers

Any油element油of油a油procedure油
or油process油that油is油vague油and油
 allows油for油a油performance油
error,油a油step油that油can油not油be油
confirmed油to油be油completed,油
     is油also油a油FINDING
ROOT油CAUSE


Finding油the油Finding油is油easy.油油
   Finding油the油Why takes油
        more油time.
ANY油QUESTIONS?????????
ROOT油CAUSE油ANALYSIS
Why油do油people油do油what油they油do?油

 We油are油not油done油until油
 we油find油the油real油reason油
          why?
INVESTIGATION


Usually油the油problem油is油
  innocent油and油in油the油
process油or油the油controls.
OUTBRIEF油MANAGER

1.油油Discuss findings油with油Manager
2.油油Make油an油effort油to油agree油on油
  which油items油are油findings
3.油油QA油findings油in油dispute油should油
  be油referred油to油QA油Manager.
OnTheSpot油Corrective油Actions
 On油the油spot油corrective油actions油
 are油still油findings油and油must油be油
 reported.
 On油The油Spot油corrective油actions油
 shall油be油identified油as油such油and油
 put油in油the油QA油Finding油Tracker油
 as油CLOSED.
Audit油Finding油Reports油M415
 Complete油M415s油for油each油individual油finding
Audit油Finding油Report

  Location,油Function油Date,油
  Sequence




 Data,油Specification,油GMM油and/or油
 Audit油Req Reference.



  Finding油 from油Audit油Form




   Auditor油or油CASS油Rep
REPORTING
  Scan油and油email油everything油to油
   QA油Manager油or油QA油Auditor油
           Miss油Men
QA油Audit油Tracking油Tool油 Finding
QA油Audit油Tracking油Tool油 CA
CORRECTIVE油ACTIONS
Corrective油actions油are油developed油by油the油responsible油
 manager.

Time油limited.

Should油address油the油root油cause.

Be油effective.
Corrective油Actions
Added油to油the油Finding油Tracking油Tool

Schedule油follow油up

Close
Follow油up油audits
Scheduled

Identified油as油F/U油on油Audit油Master,油same油number油as油
  Finding油Report

Needed油for油full油closure,油sign油on油the油bottom油

Inspections油of油Opportunity
Record油Keeping

QA油Audit油Record油Binder
Questions
THE油END

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