Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Deputy General Manager - Head of Customer Service (Omni-Channel)
Industry
Retail
About
• Overall 14+ years of experience
• 5+ years in the e-Commerce vertical focused on improving customer experience and operational efficiency
• 7 years in the Financial Services domain ranging from Credits Cards, Retail Banking and Early and Late stage Collections
Proven track record in ensuring cost reduction and driving operational efficiency. Strength includes Survey design and delivery, Business Intelligence, Client Servicing, Customer Loyalty Management, Net Promoter Score, Voice of Customer, Operations and Team Management.
I am an effective leader and have been a result orientated individual all through my career.
Contact Details