Experienced executive with expertise in developing all aspects of a Customer Success organization in a SaaS business. Successful track record of enabling customers as they mature through their journey and achieve their desired outcome. Excel at establishing the milestones that serve to guide the process along the right track and act as an early warning system that identifies risks before they become an issue. Team leadership responsibilities have covered managing PS, training, support and CSM resources. Results have led to consistent growth from accounts in all industries and high levels of satisfaction and retention.
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