Richard heads the Service Management Consulting practice for TCS, focusing on improving the effectiveness and efficiency of service delivery and management for TCS customers, optimising use of People, Processes, Products (tools) and Partners.
He has more than 20 years experience in IT, process improvement and consulting, and has helped improve the performance of IT organisations across industries including banking, insurance and pharmaceuticals. His team has expertise in Service Integration and Management processes (including ITIL) and process improvement techniques (including Six Sigma and Lean), and he has previously led teams focusing on IT Strategy and Software Development process imp...
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